Updated on: 06/09/2026
Table of Contents
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale constitute, in accordance with Article L 441-1 of the French Commercial Code, the sole basis of the commercial relationship between the parties.
Their purpose is to define the conditions under which L’AGENCE PERSONNELLE ( The Service Provider ) provides professional Clients ( The Clients or the Client ) who request them, via the Service Provider's website, by direct contact or on paper, with the following services (hereinafter "the Services"):
Audiovisual content creation: production of short videos optimized for social media, with packages including a determined number of videos per session, optimized for platforms like Instagram, Facebook, TikTok, LinkedIn, and YouTube. This service includes all stages of creation: shooting, editing, subtitling, and format adjustments for each platform.
Editorial strategy and digital marketing consulting: design of a tailor-made editorial line based on the business objectives and target audience of each Client. Topics and scripts are co-created and optimized to maximize their impact, taking into account the specific characteristics of each social network.
Social media management (Community Management): handling the distribution and monitoring the performance of published videos. Community managers ensure that videos are posted at the right time and on the most relevant platforms to maximize reach and engagement.
Profile optimization and multichannel content: L'AGENCE PERSONNELLE adapts videos and content to perform on multiple platforms simultaneously, allowing clients to expand their audience without extra effort by distributing content across LinkedIn, Instagram, TikTok, and YouTube.
These General Terms and Conditions of Sale apply, without restriction or reservation, to all Services rendered by the Service Provider to Clients of the same category, regardless of any clauses that may appear on the Client's documents, and in particular its general terms and conditions of purchase.
In accordance with current regulations, these General Terms and Conditions of Sale are systematically communicated to any Client (excluding wholesalers) who requests them, to enable them to place an order with the Service Provider. They are also communicated to any Client prior to the conclusion of a single agreement referred to in Articles L 441-3 et seq. of the French Commercial Code, within the legal deadlines.
Any order for Services implies, on the part of the Client, the acceptance of these General Terms and Conditions of Sale.
The information contained in the Service Provider's catalogs, prospectuses, and price lists is given for information purposes only and may be revised at any time.
The Service Provider is entitled to make any modifications to them that it deems useful.
ARTICLE 2 - Orders
2-1. Ordering Process
The sales of Services are only complete after the establishment of a detailed estimate and the express and written acceptance of the Client’s order by the Service Provider. This acceptance is materialized by an acknowledgment of receipt issued by the Service Provider and the written acceptance of the estimate by the Client.
The consideration of the Order and its acceptance are confirmed by sending a confirmation email. The data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client.
2-2. Stages of Services
The ordered services follow the following stages, depending on the type of service chosen by the Client:
Audiovisual Content Creation
Initial brief and co-creation: framing session to define the Client's objectives, analyze their target audience, and establish co-created thematic ideas.
Preparation of the editorial line: definition of video angles and formats to ensure their impact on the target audience.
Video shooting: organization of a single session to film up to 20 videos, with guidance in structuring messages and recommendations on storytelling.
Post-production and editing: dynamic editing of videos with technical adjustments, audio mixing, and synchronization of visual elements.
Addition of subtitles: systematic subtitling of videos for optimal accessibility on platforms.
Editorial Strategy and Digital Marketing
Strategic diagnostic: analysis of the Client's marketing objectives and identification of communication opportunities.
Script creation and scroll stoppers: script writing and design of impactful hooks to maximize engagement.
Continuous optimization: adjustment of the editorial strategy based on video performance.
Social Media Distribution (Community Management)
Planning and distribution: scheduling of videos according to a precise calendar (4 to 20 videos per month) on Instagram, Facebook, TikTok, LinkedIn, and YouTube platforms.
2-3. Order Modifications
Any request for order modification formulated by the Client will be studied within the limits of the technical and organizational possibilities of the Service Provider. These modifications must be notified in writing at least seven (7) days before the scheduled date of the first video shoot. Any accepted modification will result in the signature of a modified purchase order and may give rise to an adjustment of the initial price.
2-4. Order Cancellation
In the event of order cancellation by the Client after its acceptance by the Service Provider and less than fourteen (14) business days before the scheduled date of the video shoot, compensation equivalent to 50% of the chosen Package will be invoiced to the Client, except in cases of force majeure.
2-5. Postponement of Shooting
In the event of a shooting postponement by the Client after its acceptance by the Service Provider and less than seven (7) days before the scheduled date of the video shoot, compensation equivalent to one thousand (1000) euros excl. tax will be invoiced to the Client, except in cases of force majeure.
ARTICLE 3 - Rates
3-1. General principles
The Services are provided at the rates in force on the day the order is placed, as specified in the quote previously prepared by the Provider and accepted by the Client, in accordance with the provisions of the "Orders" article above.
The rates are net and exclusive of tax (excluding VAT). An invoice is prepared by the Provider and sent to the Client during each billing cycle, according to the agreed terms.
3-2. Offered packages
The Provider offers three main packages tailored to the visibility and growth needs of the clients:
Acceleration Package:
Rate: €5,000 excl. VAT for 20 videos broadcast over one month.
Option - Multi-hook: €1,000 excl. VAT per month.
Emergence Package:
Rate : €2,500 excl. VAT per month (i.e. €5,000 excl. VAT for two months) for 20 videos broadcast over two months.
Specifics: this package is subscribed for a cycle of 2 (two) consecutive months, non-cancelable before the end of this period.
Option - Multi-hook : €500 excl. VAT per month (i.e. €1,000 excl. VAT for 2 months).
Presence Package:
Rate : €1,000 excl. VAT per month (i.e. €6,000 excl. VAT for 6 months) for 24 videos broadcast over six months.
Specifics: this package is subscribed for a cycle of 6 (six) consecutive months, non-cancelable before the end of this period.
Option - Multi-hook : €200 excl. VAT per month (i.e. €1,200 excl. VAT for 6 months).
3-3. Specific conditions
In the event of a request for additional or customized services not included in the standard packages, the applicable rate will be determined on a quote basis.
ARTICLE 4 - Terms of Payment
4-1. Payment Terms
Services are invoiced monthly, on the anniversary date of the shoot.
Payment of the invoice is due upon receipt and is made by automatic bank transfer (direct debit) according to the information provided by the Client when subscribing.
The price is payable in full and upfront for services provided on a one-off basis.
4-2. Late Payment
In the event of payment delay beyond the date shown on the invoice or specified in the contract, late payment penalties will be automatically applied, without prior notice, in accordance with Article L441-10 of the French Commercial Code.
In addition, the Client shall be legally liable for a fixed recovery cost compensation of forty (40) euros, without prejudice to the Provider's right to claim additional compensation upon justification, if the costs incurred exceed this amount.
4-3. Commitment, cancellation, or termination
Any package committed to is firm and final.
Once the order is validated and the shoot scheduled, the Client is required to pay the full amount of the chosen package, even in the event of withdrawal or absence during the session. No refund or postponement is possible, unless expressly agreed by the Provider.
Acceleration Package: any new booking of a shooting session automatically recommits the Client to a new Acceleration Package for the month concerned. No cancellation or termination is possible once the session is scheduled.
Emergence Package: this package is subscribed for a full cycle of two consecutive and indivisible months. It cannot be terminated before the end of the cycle, including in the event of non-broadcast, lack of validation, or unavailability of the Client.
Presence Package: this package is subscribed for a full cycle of six consecutive and indivisible months. It cannot be terminated before the end of the cycle, including in the event of non-broadcast, lack of validation, or unavailability of the Client.
ARTICLE 5 - Methods of providing Services
5-1. Delivery times
The completion times vary depending on the service ordered and are specified below:
Video production:
Each filming session allows for the recording of 20 to 24 videos in approximately three hours.
The post-production process (editing, subtitling, optimization for platforms) is carried out within the indicative period provided for by the subscribed Package. This period can be up to thirty (30) business days from the filming session.
However, this timeframe is given only as an indication and depends heavily on the Client's availability to validate the proposed content. In the event of feedback loops, delays in feedback, or late validations, the Service Provider reserves the right to extend the delivery timeframe, without this being considered a breach of its obligations.
Distribution and social media management:
The videos produced are distributed according to the chosen package: either over one month (Acceleration Package), over two months (Emergence Package), or over six months (Presence Package); and on the platforms validated by the Client.
These deadlines are indicative and do not constitute strict deadlines. The Service Provider undertakes to respect these deadlines to the best of its ability, except in cases of force majeure or exceptional circumstances.
5-2. Validation at each step
The Service Provider implements a collaborative validation process with the Client, structured as follows:
Validation of the editorial line and scenarios:
an initial scoping session allows for the co-creation and validation of the video themes.
these themes are optimized by the Service Provider to maximize their impact on the target platforms.
Support during filming:
during the filming session, a creative coach assists the Client in structuring the storytelling and catchphrases.
Validation in post-production:
after editing and adding visual elements (subtitles, effects, etc.), the videos are submitted to the Client for final validation before their distribution.
The client has a period of 15 business days after sending to provide comments within the limit of 1 feedback loop. Any additional feedback loop will be billed to the Client at €50 excl. tax.
Without any feedback from the Client within 15 business days, the videos will be considered validated but will not be distributed.
Without response to several requests from the Service Provider, the post-production times may be extended without calling into question the Package or the liability of the Service Provider.
Videos validated by the Client may be distributed for a maximum of 6 months after the shooting date.
5-3. Place and means of providing the Services
The Services are performed and provided under the following conditions:
Filming sessions take place on the Service Provider's premises or any other location agreed with the Client.
The videos are delivered in digital format, ready to be distributed on the agreed platforms.
The videos are kept for a period of one (1) year by the Service Provider.
5-4. Delay in providing the services
In the event of a delay in providing the services, not exceeding thirty (30) business days beyond the mentioned indicative deadlines, the Service Provider cannot be held liable.
In the event of a delay exceeding thirty (30) business days, the Client may request the cancellation of the contract for the services in question. In this case, the sums already paid by the Client for the unprovided services will be refunded.
However, no delay can be attributed to the Service Provider if it is due to a failure or lack of cooperation on the part of the Client or to a case of force majeure.
ARTICLE 6 - Liability of the Service Provider - Warranty
6-1. Warranty of services
The Provider warrants, in accordance with legal provisions, the Client against any lack of conformity of the Services and any hidden defect resulting from a design or execution defect of the services provided, to the exclusion of any negligence or fault attributable to the Client.
The Provider's warranty applies only to defects directly affecting the quality of the videos or the execution of the Services, including social media management services, provided that such defects are reported within 10 business days.
6-2. Limitation of liability
The Provider's liability can only be engaged in the event of proven fault or negligence in the performance of its contractual obligations. It is strictly limited to direct damages suffered by the Client, to the exclusion of any indirect damage, such as loss of profit, loss of opportunities, damage to image, or any other economic consequence.
Under no circumstances shall the Provider be held liable for the content of the videos, remarks made or disseminated by the Client, particularly when they are:
contrary to the law or public order (defamatory, discriminatory, hateful, racist, sexist remarks, etc.),
contrary to specific ethical obligations applicable to certain regulated professions (lawyers, notaries, chartered accountants, etc.).
The Client is solely responsible for compliance with the legal, regulatory, and professional framework applicable to their public speaking. In the event of a dispute or claim related to content produced as part of the service, the Provider's liability cannot be engaged.
Furthermore, the Provider cannot be held liable for any unauthorized access, hacking, or loss of data on the Client's social accounts. The Client undertakes to implement all necessary security measures, and in particular double authentication on the accounts administered or accessible by the Provider as part of the community management mission.
In any event, should the Provider's liability be established, it would be limited to the amount net of tax (HT) actually paid by the Client for the services concerned.
6-3. Reporting of defects or faults
To assert their rights, the Client must notify the Provider in writing of the existence of defects or faults affecting the Services, within a maximum period of 10 business days from their discovery.
6-4. Rectification of defective services
After receiving the Client's written notification, the Provider undertakes to correct or have corrected, at its exclusive expense, the Services identified as defective, within a reasonable period agreed upon with the Client.
6-5. Exasclusions
The Provider cannot be held liable for defects or malfunctions resulting from:
inappropriate or non-compliant use of the services by the Client;
a lack of cooperation or communication from the Client, impacting the quality of the services;
any case of force majeure.
ARTICLE 7 - Intellectual Property Rights
7-1. Ownership of creations and content
The Service Provider retains all intellectual property rights to the creations made in connection with the provision of services, including:
Concepts, scenarios, scripts, storyboards, and editorial lines co-created with the Client;
Videos produced (editing, subtitling, visual effects, etc.);
Any other creation, study, or documentation used to provide the services.
These elements are protected under copyright and related rights, as well as by the intellectual property provisions in force.
7-2. License of use granted to the Client
The Service Provider grants the Client a non-exclusive, worldwide license of use, limited to the Client's professional use on agreed media and platforms. This license covers only the final validated and delivered videos (excluding raw materials, such as rushes or preparatory documents, unless specifically agreed in writing), which may be used indefinitely, provided they are neither modified nor exploited for purposes other than those specified in this contract.
The Client therefore agrees not to modify, adapt, or transform the videos or any other content provided without the prior written consent of the Service Provider. Any use outside the terms of the license must be subject to specific authorization, which may be conditional on financial compensation.
7-3. Ownership of raw data and preparatory elements
Raw data (rushes, unedited audio or video recordings, etc.) remains the exclusive property of the Service Provider, unless expressly stated otherwise in the contract or estimate.
These elements may not be transmitted or exploited by the Client without the prior agreement of the Service Provider.
7-4. Reproduction and exploitation
The Client shall not modify the creations and content provided by the Service Provider without the latter's agreement. Any violation of this clause will expose the Client to prosecution for infringement.
In the event that the videos produced by the Service Provider are subject to monetization or direct commercial exploitation by the Client on one or more platforms (e.g., YouTube, TikTok, Instagram, Meta Ads, etc.), no royalty or remuneration will be due to the Service Provider, unless contractually agreed.
ARTICLE 8 - Personal Data
8-1. Data Collection and Processing
The personal data collected from Clients is subject to computer processing carried out by the Service Provider. It is essential for order management, the production of Services (video creation, social media management), and customer relationship follow-up.
This information is also kept for security purposes, in order to comply with applicable legal and regulatory obligations. The data will be kept for as long as necessary for the execution of orders, the management of recurring service contracts, as well as any applicable guarantees.
8-2. Data Controller
The data controller is AGENCE PERSONNELLE. Access to personal data is strictly limited to:
authorized employees of the Service Provider, by virtue of their duties,
as well as authorized service providers or subcontractors, acting on behalf of the Service Provider in connection with the execution of the Services (for example: external DPO, technical service providers, editing companies, hosting providers, etc.).
These third parties undertake to respect the confidentiality of the data and to process it exclusively in accordance with the Service Provider's instructions, in compliance with current regulations, in particular the GDPR.
8-3. Disclosure to Third Parties
Within the framework of the execution of the Services, the information collected may be shared with third parties linked to the Service Provider by contract (subcontractors, technical service providers) for the execution of specific tasks, such as video editing, adding subtitles, or managing social media campaigns.
These third parties only have limited access to personal data and undertake to use it exclusively in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR).
Apart from these cases, the Service Provider refrains from selling, renting, assigning, or giving access to personal data to third parties without the prior consent of the Client, except in the event of a legal or regulatory obligation.
8-4. Data Outside the European Union
The Service Provider informs the Client that some of their personal data may be transferred and stored outside the European Union, particularly in connection with the use of digital tools or technical services provided by third-party service providers (cloud hosting, automation platform, video editing, project management, etc.).
These transfers are necessary for the proper functioning of the services offered by the Service Provider. They only concern data strictly necessary for the execution of the service.
The Client may request details at any time regarding the recipients of their data and the protection mechanisms applied.
8-5. Client Rights
In accordance with current regulations, the Client has the following rights regarding their personal data:
Right of access;
Right to rectification;
Right to erasure;
Right to portability;
Right to restriction of or objection to processing for legitimate reasons.
These rights may be exercised by contacting the data controller by email at admin@agencepersonnelle.com or by post to AGENCE PERSONNELLE : 18 Rue Soleillet – 75020 PARIS.
8-6. Complaints
In the event of a difficulty related to the management of their personal data, the Client may submit a complaint to the Service Provider's data protection officer (DPO) (by email at admin@agencepersonnelle.com or by post to AGENCE PERSONNELLE : 18 Rue Soleillet – 75002 PARIS) or directly to the Commission Nationale de l'Informatique et des Libertés (CNIL).
ARTICLE 9 - Unforeseen Circumstances
In the event of a change in circumstances that was unforeseeable at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party that did not agree to assume the risk of excessively onerous performance may request a renegotiation of the contract from the other party.
ARTICLE 10 - Specific performance
In the event of a breach by either Party of its contractual obligations, the Party victim of the default may require the forced performance in kind of said obligations, in accordance with the provisions of Article 1221 of the Civil Code. This forced performance may only be pursued after sending a formal notice addressed to the debtor of the obligation by registered letter with acknowledgment of receipt, which remains unsuccessful for a period of fifteen (15) business days following its sending. However, this forced performance cannot be required if it proves impossible or if there is a manifest disproportion between its cost to the debtor in good faith and its interest for the creditor. In the event of a breach by either Party of its obligations, the Party victim of the default has the right to require forced performance in kind of the obligations arising from these presents. In accordance with the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this forced performance after a simple formal notice, addressed to the debtor of the obligation by registered letter with acknowledgment of receipt that has remained unsuccessful, unless this proves impossible or if there is a manifest disproportion between its cost to the debtor, in good faith, and its interest for the creditor.
ARTICLE 11 - Defense of Non-performance
It is recalled that pursuant to Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even though it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, that is to say, likely to call into question the continuation of the contract or to fundamentally disrupt its economic balance. The suspension of performance shall take effect fifteen (15) calendar days after the non-defaulting Party sends a notice of the default to the defaulting Party by registered mail with return receipt requested, stating the intention to apply the exception of non-performance, and for as long as the defaulting Party has not remedied the observed breach. This exception of non-performance may also be used preventively, in accordance with the provisions of Article 1220 of the Civil Code, if it is clear that one of the Parties will not perform its obligations when due and that the consequences of this non-performance are sufficiently serious for the non-defaulting Party. This option is used at the sole risk of the Party taking the initiative. The suspension of performance shall take effect immediately upon receipt by the presumed defaulting Party of the notification of the intention to apply the preventive exception of non-performance, until the presumed defaulting Party performs the obligation for which a future breach is clear, served by registered mail with return receipt requested or on any other written durable medium providing proof of sending.
ARTICLE 12 - Force Majeure
The Parties cannot be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from an event of force majeure, within the meaning of Article 1218 of the Civil Code, or from exceptional health or climatic hazards beyond the control of the Parties.
During this suspension, the Parties agree that any costs incurred as a result of the situation shall be borne by the prevented Party.
ARTICLE 13 - Termination of the contract
13-1 - Termination for Unforeseen Circumstances
Termination due to the impossibility of performing an obligation that has become excessively onerous may only take place, notwithstanding the "Termination for breach of a party's obligations" clause below, fifteen (15) days after the sending of a formal notice declaring the intention to apply this clause, notified by registered letter with acknowledgment of receipt or any extrajudicial act.
13-2 - Termination for sufficiently serious non-performance of an obligation
Notwithstanding the "Termination for breach of a party's obligations" clause below, in the event of a sufficiently serious non-performance of any of the obligations encumbent upon the other Party, the Party victim of the default may notify the Defaulting Party, by registered letter with acknowledgment of receipt, of the fault-based termination of these presents, fifteen (15) days after the receipt of a formal notice to perform which has remained unsuccessful, in application of the provisions of Article 1224 of the Civil Code.
13-3 - Termination for force majeure
The automatic termination for force majeure may only take place, notwithstanding the "Termination for breach of a party's obligations" clause below, fifteen (15) days after the receipt of a formal notice notified by registered letter with acknowledgment of receipt or any extrajudicial act.
However, this formal notice must mention the intention to apply this clause.
13-4 - Termination for breach of a party's obligations
In the event of non-compliance by either party with the obligations listed in this contract, the contract may be terminated at the option of the injured Party.
It is expressly understood that this termination for breach of a party's obligations will take place automatically fifteen (15) days after receipt of a formal notice to perform, which has remained, in whole or in part, without effect. The formal notice may be notified by registered letter with acknowledgment of receipt or any extrajudicial act.
This formal notice must mention the intention to apply this clause.
13-5 - Provisions common to cases of termination
In the event of termination of the contract, services already performed will not be refunded.
Each party remains liable for what it has received or used up to the date of termination.
For example: if videos have been shot or edited, or if an editorial strategy has been set up, these services are considered executed and due, even if the contract is subsequently terminated.
Furthermore, if one of the parties does not respect its commitments (e.g., non-payment, repeated breaches, etc.), the other party may seek damages in court to compensate for the loss suffered.
Finally, the Client is informed that the sole fact that an invoice is overdue (unpaid by its due date) is sufficient to place the Client in default of payment, without the need to send a prior reminder, in accordance with Article 1344 of the Civil Code.
ARTICLE 14 - Disputes
14-1 – Mediation
For all disputes or differences of interpretation relating to the performance or termination of this contract, the Parties agree to appoint a Mediator by mutual agreement. If at the end of a period of seven (7) days, the Parties are unable to agree on the choice of the Mediator, the Mediator shall be appointed by the President of the Paris Commercial Court ruling in summary proceedings or upon petition, at the request of the most diligent party.
This Mediator will bring the Parties together, make all useful findings and inform them of the consequences of their respective positions. He must propose to them, within a period of thirty (30) days, the elements of a solution of such a nature as to resolve their dispute while safeguarding their legitimate interests. This proposal shall be neither binding nor enforceable.
14-2 - Jurisdiction
All disputes to which this contract and the agreements resulting from it could give rise, concerning both their validity, their interpretation, their performance, their termination, their consequences and their implications, will be submitted to the exclusive jurisdiction of the Commercial Court of Paris.
ARTICLE 15 - Language of the contract - Applicable law
These General Terms and Conditions and the transactions resulting from them are governed by French law.
They are written in the French language. In the event that they are translated into one or more languages, only the French text shall be authoritative in the event of a dispute.
ARTICLE 16 - Customer Acceptance
These General Terms and Conditions of Sale are expressly approved and accepted by the Customer, who declares and acknowledges having full knowledge thereof, and thereby waives the right to rely on any contradictory document, in particular, its own general terms and conditions of purchase, which shall be unenforceable against the Service Provider, even if the latter had knowledge thereof.